Overview
This policy applies to consultation fees paid to Portal Cedar Line for in-person recovery preparation sessions at our Daejeon office.
Cancellation by Client
48 hours or more before appointment: Full refund of the consultation fee.
Less than 48 hours before appointment: 50% refund, or the full fee may be applied to a rescheduled appointment within 60 days.
No-show without notice: No refund. The full fee is forfeited.
Rescheduling
You may reschedule once at no charge if we receive at least 48 hours’ notice. Additional rescheduling requests are subject to a ₩30,000 administrative fee.
Cancellation by Portal Cedar Line
If we cancel your appointment due to consultant illness or office closure, you receive a full refund or may reschedule at no charge.
Refund for Completed Sessions
Consultation fees are non-refundable once the session has begun. If you are dissatisfied with the written report, contact us within 7 days. We will offer one complimentary 30-minute clarification call. Partial refunds are considered only if the report was not delivered within the stated timeframe (5 business days, or 48 hours for rush delivery).
Non-Refundable Items
- Rush report delivery fees (if the report was delivered on time)
- Follow-up phone sessions already conducted
- Third-party recovery service referrals (we do not charge referral fees)
Deposits
We do not currently require deposits. Full payment is due at the office before the session begins.
Work Already Started
If you cancel after we have begun off-site analysis following your session but before report delivery, no refund is available. The analysis phase is part of the consultation service.
Purchased Materials
We do not sell physical products. If we recommend steel plate re-stamping or replacement materials, those purchases are made directly by you from third-party suppliers and are not subject to this refund policy.
Refund Process
Approved refunds are processed within 10 business days to the original payment method. Bank transfer refunds may take an additional 3–5 business days depending on your institution.
Refund Requests
Email contact@portalcedarline.click with your name, appointment date, and reason for the request. We respond within 3 business days.
Exceptions
Extraordinary circumstances (natural disaster, medical emergency) are reviewed individually. Documentation may be requested.
Last updated: August 2025